Welcome on our e-commerce online website. Your orders are governed by the following rules:
1. Your contract with us
These General Conditions of Sale (GCS) apply to any service, order and delivery of products that you as the client order online on the Website of www.cavedelacote.ch. In placing an order, you acknowledge that you have read, understood and accepted these GCS without reservation.
Cave de La Côte Société Coopérative reserves the right to amend these GCS at any time by publishing a new version on the Website. The placing of any order after the publication of the new version of the GCS shall be construed as acceptance thereof.
You must register when you wish to make an order through the Website. Note that you can only open a personal account if you are 18 years old. You shall ensure the accuracy and completeness of the data provided during the transmission of your order and you agree to update your personal data as soon as possible in case of change of address or any other variation.
You also undertake to ensure that the password chosen when signing up remains confidential and is not disclosed to third parties.
You can object at any time to receiving marketing messages by sending an email to firstname.lastname@example.org or by writing to Cave de La Côte Société Coopérative, Chemin du Saux 5, 1131 Tolochenaz, Switzerland.
3. Orders and availability
All the offers displayed on the Website of Cave de La Côte Société Coopérative are non-binding. A contract shall only be concluded between you as the client and Cave de La Côte Société Coopérative upon the submission of your order and its acceptance by us. The Côte Société Coopérative does not sell alcohol products to minors under 18 years of age.
Your order may be placed on our Website using the order form provided by Cave de La Côte Société Coopérative. It will be subject to the prices and information posted on the Website on the day of the order.
We will inform you by email in the event that any product becomes unavailable after your order has been placed. We will offer you in exchange a product from a more recent vintage or a vintage of equal or greater value. You will have the right to decide whether you accept our alternative offer or whether you prefer to cancel your order.
Please note that your payment card will only be charged at the time of shipment. Your card will not be charged if you decide to cancel your order.
Cave de La Côte Société Coopérative reserves the right to refuse any order if:
- the value exceeds CHF 1’000.-;
- payment is declined by the bank;
- the order is deemed to be fraudulent;
- in the case of personalized services, the content, text or image would be likely to infringe the law or morality.
4. Delivery and time
Cave de La Côte Société Coopérative only delivers in Switzerland and all orders placed on www.cavedelacote.ch are restricted to the territory of Switzerland. Your order shall be delivered to the delivery address indicated by you. Liability for the goods shall pass to the client at the time they are received by the shipping agent.
In order to guarantee you a careful and timely delivery, we have partnered with La Poste. Your order will be sent to you directly by La Poste. Should you be absent at the time of delivery, a delivery notice will inform you that your delivery package can be picked up at the post office of your delivery address. You can also request a second delivery; please refer to the information provided by La Poste on the delivery notice.
Wines, spirits and accessories: In-stock items are generally delivered within 10 working days.
Gift vouchers: Gift vouchers are delivered by mail within 2-3 working days
5. Verification and return of products
You must check the quantity and proper condition of the products upon delivery. In the event of any breakage, delivery error or defective goods, you must submit a written claim to Cave de La Côte Société Coopérative within 30 days after delivery.
Any complaint must be addressed to our Customer Service (e-mail address email@example.com and telephone number +41 21 804 54 64).
Should you wish to return the products, you must first contact our Customer Service before sending back the products. Any shipment costs to return the products (in standard delivery) will be reimbursed and credited to your personal account or via bank transfer. Bottles and other items must be returned in their original packaging.
We will make our best efforts to replace any defective bottles or reimburse you in the form of a voucher. Should the wine be corky, please note that we do not refund foreign wines bottled in the country of production.
We make every effort to offer our clients products of the highest quality. However, if you are not satisfied with the products ordered, you may inform our Customer Service within 30 days. Our team will try to find a solution for you
The prices indicated on the Website along with the delivery charges are stated in Swiss francs and include VAT. Cave de La Côte Société Coopérative reserves the right to alter its prices and delivery charges at any time.
The delivery charges are the following:
– Delivery by LaPoste ou VinoLog: CHF 20.- / free of charge from CHF 300.- per order.
– Effective costs of delivery could be charged for special shipments.
8. Payment terms
Payment shall be made prior to the delivery of the products, either by credit card (Visa, Mastercard, Postfinance) or on invoice payable within 30 days. Credit card data is encrypted to protect the security of the customer data.
The products are delivered to the address indicated by yourself as soon as payment is received.
9. Data protection
Your personal data shall be collected exclusively in accordance with legal requirements and shall be processed in line with our Privacy Notice. You authorise La Poste (or the shipping agent selected) to disclose your exact address in the event that it has not been possible to deliver the shipment to the address indicated by yourself.
In order to provide some personalized services that we may offer to you, Cave de La Côte Société Coopérative may have to call upon third parties. In this case, the third party must at all times ensure a level of protection of the personal data transmitted equivalent to that complied with by Cave de La Côte Société Coopérative.
Without prejudice to the scope of these GCS, no claim whatsoever relating to products delivered or the failure to deliver products or any other claim may exceed the purchase price of the goods that gave rise to a damage claim. Cave de La Côte Société Coopérative may not under any circumstances be held liable for any indirect, incidental or consequential losses of any type (even if the occurrence of such damage was known or could have been known by Cave de La Côte Société Coopérative) whatsoever arising in relation to its products, their usage, their sale or this Website.
11. Applicable law
These General Conditions of Sale shall be governed by Swiss law. The place of jurisdiction is Tolochenaz in Switzerland.
Cave de La Côte Société Coopérative – April 2019